Any defect or complaints about our products can be referred to our email ID already provided on the web site at We will accept the return of the products, provided such return is for products that are defective, wrongly delivered, wrong product, damaged during transit, incomplete package, etc. subject to the condition that we are informed about such discrepancies within 7 days from the date of receipt of the product and provided that the products are returned in their original condition. However, in case of transit damages, the issue has to be reported within 48 hours, after which we may not be able to accept the complaint.

  • Once we agree to replace, the defective/damaged product will be replaced with a brand new product at no extra cost.
  • In case customer fails to inform IIRNS publications within the stipulated time frame, IIRNS Publications reserves the right to accept or reject such request at its discretion.
  • The replacement guarantee is valid only in case of manufacturing defects and transport damages.
  • Damages due to normal wear and tear and negligence on part of the customer are not returnable at all.
Changes and Cancellation

Any item additions, quantity changes or specification changes made to accepted orders will be modified in the order details. All sales are final, provided, however, item cancellations and quantity reductions may be made before the order is shipped. We may, without liability, cancel any accepted order before shipment if our credit department does not approve your credit or if there are other problems with the payment mode selected by you.

Cancellation of Order by IIRNS Publications
IIRNS Publications reserves the right to refuse or cancel any order placed for a product due to any of the below reasons:
  • Technical issues related to pricing information.
  • Non-availability of the product(s).
  • Payment problem identified by Fraud Detection Department.

This shall be regardless of whether the order has been confirmed and/or payment been received. 100% payment shall be refunded and the User shall be informed of the same. However, shipment of items against an order is subject to availability and is at the sole discretion of IIRNS Publications.